POSITION TITLE: OFFICE COORDINATOR
JOB SUMMARY: Handles administrative duties within a medical ophthalmology office and performs clerical tasks to support an organized healthcare environment. Maintains a line of communication between the patient and clinical staff.
ESSENTIAL FUNCTIONS:
- Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
- Answers phones, schedules appointments, and processes referrals.
- Registers patients: ensuring accuracy, collection and scanning of proper documents, and all required registration steps.
- Checks out patients: collecting proper payment and co-payment at the time of service, scheduling follow up appointments, making referrals to other providers, and reviewing basic discharge instructions.
- Works with insurances: verifying eligibility, obtaining prior-authorization for office visits and hospital procedures, assisting biller as liaison to patient when payment issues arise.
- Assists in collecting payments after time of service from patients, both in person and over the phone, and from insurance companies, which sometimes requires use of external websites.
- Manages surgery schedule: inputting patient information into office and hospital system and obtaining proper medical clearance pre operatively, as well as uploading appropriate documentation post operatively.
- Communicates with the clinical staff to ensure coordination of patient care.
QUALIFICATIONS: Experience in a medical office or similar setting with firm understanding of medical terminology, background in the eye care field preferred.
KNOWLEDGE, SKILLS, AND ABILITIES: Excellent telephone, written communication, and interpersonal skills; ability to organize and prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the practice; proficiency in a variety of computer software programs and/or systems is required, including experience using email, electronic calendar, word-processing, and spreadsheets (experience using EHR, specifically Athena, is preferred); able to work independently, provide self-motivation, and function as part of a team.
WORKING CONDITIONS: Must work in a busy office and public environment while maintaining a friendly demeanor during all interactions with other office staff and a diverse population of patients.
HOW TO APPLY: Send us an email with your resume and letter of interest to [email protected]
**The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
